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ReFind Commerce Return & Refund Policy
At ReFind Commerce, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, our return process is straightforward and customer-friendly. Below are the details of our return policy:
1. Return Time Frame
You have 30 days from the date of delivery to return any items.
2. Condition of Returned Items
All returned items must be in a new/unused condition, including original packaging, manuals, and any accessories. We reserve the right to deduct an amount from the refund for excessive exterior damage or missing components.
3. Refund Process
Refunds will be issued back to the original payment method used during purchase. In cases where items are returned with missing parts or excessive damage, a deduction may be made from the refund amount.
4. Return Shipping Costs
- If the product is delivered damaged or defective, ReFind Commerce will cover the return shipping costs.
- If the product is in working condition, the customer is responsible for the return shipping costs.
5. Exchange Policy
We currently do not offer exchanges. If you would like to return a product, please request a refund and place a new order.
6. Return Methods
Customers can use any shipping service or courier to return their items. We recommend selecting a tracked or insured option to ensure the package reaches us safely.
7. International Returns
We accept international returns. In some cases, we may issue a refund directly without requiring the product to be returned if it is more cost-effective for both parties.
8. Return Process
To initiate a return:
- Contact our customer support team via email or access your account’s order detail page to request a return.
- Once approved, you will need to organize your own shipping to return the product to us.
Return Address: ReFind Commerce
Waltham Hall Barn
Norwich Road
Stowmarket
Suffolk, IP145LX
United Kingdom
9. Damaged or Defective Items
If you received a damaged or defective product, please provide evidence by submitting images and a description of the damage within the 30-day return window. A full refund will be issued upon approval.
10. Handling of Promotions/Discounts
There are no changes to the return policy for items purchased with promotions or discounts. Refunds will be issued based on the price paid at the time of purchase.
11. Restocking Fees
No restocking fees will be charged under any circumstances.
We aim to make your shopping experience as seamless as possible. For any further questions or assistance, please feel free to reach out to our customer service team:
support@refindcommerce.com